Call
+61 2 9723 1016
Contact
contact@windsorandlux.com.au

Terms and Conditions

How to place your order with Windsor and Lux:

To order with W&L it is as simple as 1,2,3.

  1. Choose the style you have fallen in love with.
  2. Select your size, colour, production time, and any custom options (if applicable) from the options available.
  3. Click ‘ADD TO CART’.

There are no limitations on how many items you can add to cart. In the event that you cannot find the colour, size or style that you are after please contact us via email at contact@windsorandlux.com.au or phone (02) 9723 1016 as more than likely we will be able to assist you on a one on one basis with all your inquires and request. Please note majority of the styles you see on Windsor and Lux, are made to order and do require a minimum period of time for delivery.

The products that you see on our website are generally stocked in our boutiques and are considered standard items. However due to the nature of retail, not all items you see on our website are available within our retail store, thus there may be slight differences between our retail store and website. This may include, in store offers and promotions which may vary the price occasionally.  

Standard Items:

Standard items are products, styles, sizes, and colours that are generally available in store and online as a part of the production from the designers. Standard sizes are 6 to 18, and most styles are available in a variety of standard production colours. Delivery time on standard items is based on availability. If the item is available, it may take up to 1 - 7 working days for the order to arrive. If the item is not available, a maximum delivery time of 4 to 5 weeks may apply.

It is important to note that all the items that you see on our website are of the actual product; we do not make any attempt to replicate or imitate any of the styles that you see on our website. We make every effort to display all the products as accurately as possible, however please note the colours of our garments may vary based on different computer monitor screens.

For Bridal Party orders, it is highly recommended that all dresses are ordered and purchased together. This can be done by adding all the Bridesmaids dresses one after another to the shopping cart prior to checking out and making the payment. This will ensure that your dresses will be cut and made from the same batch of fabric, and will be the same colour. This is very important as sometimes the fabric colours may vary due to different fabric rolls. Once you have placed your order please contact Windsor and Lux via email and notify us that your order is for a Bridal Party. This will allow for your order to be processed accordingly.

Customised Items:

Customised items are items that are not generally available in store or online, and are specially made to suit your specific needs. This includes any dresses or styles which have been custom cut in a size, colour, or fabric not ordinarily available.

Custom sizes are between Australian sizes 2 and 4, and sizes 20, 22, 24, 26, 28 and 30. An additional charge of $50 applies for customised sizes 2 and 4, and an additional charge of $50 applies for sizes 20, 22 and 24. For sizes 26, 28, and 30 an additional charge of 50% of the cost of the dress will apply. Please see our sizing chart for exact measurements.

Custom colours are colours that are specifically made for you. If you choose to use the customised colour option, an additional charge of $50 per dress will incur on orders of two or less dresses. Orders of three or more dresses will not incur any additional charges as long as all the dresses chosen are of the same style, colour, and fabric.

Delivery time on custom items is 5 to 6 weeks.

Occasionally, Windsor And Lux may introduce limited edition styles and colours in our boutiques and online. These styles are generally popular and in high demand. As a result Windsor And Lux, may choose to customise a colours for our customer as a part of a limited edition range. However once these styles are sold out they are generally not restocked, and will only be made upon special request as a custom item.

Please note custom orders cannot be returned or exchanged as they have been specifically made for you.

Shipping Information:

Once you have placed your order with W&L, you can choose between several delivery and shipping options.

Shipping within Australia:

A flat fee of $15 per dress will be charged for shipping using Express Australia Post with a tracking number. Once your order has been posted you will be notified via email with your tracking number, and you can track your item using the code through the Australia Post site. Free pick up service is also available from our Fairfield Showroom. You will be contacted via email to arrange a pickup time once your order is ready for collection. Shipping Internationally:

Windsor and Lux ships to most destinations around the world and we use Australia Post Courier International track-able service for all our international orders. Windsor And Lux offers a flat rate of $30 per dress for standard international shipping which may take 1-3 weeks for shipping. Express international shipping is a flat fee of $50 per dress and may take between 2-8 days. Please note that we aim to have your orders dispatch as soon as possible. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays caused by any unforeseen circumstances.

We do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include any relevant overseas customs duties, foreign taxes or other fees this is the responsibility of the customer, as Windsor And Lux is not responsible for any customs charges or fees imposed on your order. We do not accept responsibility for lost orders as a result of third party negligence or otherwise. If your order is lost or missing please email us immediately.

Exchange, Return & Refund Policy:

Exchange and Returns on Standard items:

We value all our customers and want you to be happy with your purchase. However if for any reason you feel the need to return your purchase you can do so only on standard production item(s) within 14 days of receiving the product, for an exchange or a store credit. Please email us at contact@windsorandlux.com.au immediately. You will then receive an email along with a returns form with details outlining your how to return your item(s).

The item(s) will only be exchanged or credited under the following conditions; the item(s) must be unworn, unwashed and not altered in any way with all tags and labels still attached. The returned item(s) must be in a re-sellable condition, and as a result please take into consideration, makeup, jewellery, deodorant, and perfume when trying your purchase on, as this will all be considered when the exchange/credit is granted. If we feel the returned item(s) does not meet our returns policy the item(s) will be returned to the customer and the decision will be final.

Once your returned item(s) has been inspected we will happy exchange your purchase without any additional shipping charges. The discretion is on the customer to cover the cost of returning the purchase, however if you choose to exchange your returned item(s) no additional return back shipping cost will apply. We offer free return shipping for all exchanged items.

If you choose to be issued with a credit note, the value of the credit will be the actual price of the purchase less original shipping cost. Credit notes can be used online or in person in our boutique. Please note at Windsor and Lux we only exchange once on a change of mind. Thus all exchanges are final. We take great pride in the quality of our products, therefore all items are thoroughly inspected and go through a series of quality control before they are dispatched and shipped. However, in the unlikely event that you have received an item, which has a fault or is incorrect to the one you purchased, please contact us immediately at contact@windsorandlux.com.au and we will solve the issue as a matter of priority.

Exchange and Returns on Custom items:

Please note our returns and exchange Policy excludes any custom dresses or styles which have been custom cut or made for you in a colour, fabric and size not ordinarily offered on our website or in store. Custom orders are final and cannot be exchanged or returned.

What cannot be returned

Sale items cannot be returned; however full priced items purchased using a discount code can be returned. For hygiene reasons accessories and jewellery cannot be exchanged or returned.

Refund

Unfortunately, we don't offer refunds on change of mind, incorrect sizing/colour, or incorrect choice of purchase. This also includes changes in events, unforeseen circumstances, or cancellations. Customers, who meet the requirements for a refund by law, will be happily refunded.

Cancellations:

Once you have placed an order with Windsor and Lux, the order will be processed automatically. Majority of our dresses are made to order so once your order has been placed and processed, you are not able to latter cancel the order, and your payment will not be refunded due to change of mind or the rise of unforeseen circumstances.

Minor changes on your order may be allowed via email within the first 48 hours of you placing the order and is at the discretion of Windsor And Lux. You may not make changes to your order once the order has been finalised. It is your responsibility to provide the correct information required to process your order. Customised dresses cannot later be exchanged or returned as they are made especially for you and your needs.

Windsor And Lux reserves the right to cancel your order if the product has become unavailable, discontinued or no longer in production. In addition we reserve the right to cancel your order if you have provided unauthorised credit card payments or if you have provided incomplete or invalid personal details required to fulfill your order. Windsor And Lux also reserves the right to change or alter any products featured on our website without any notice.

Payment and Security:

Windsor and Lux uses the latest secure payment processing technology with Eway, along with a variety of payment methods for your convenience.

Credit Card: We accept Visa and MasterCard.

PayPal: Australia's favourite way to pay online. PayPal is a fast, easy and safe way to make payments online and on your mobile phone.

Bank Transfer: Details will be provided upon checkout. If you choose to pay with a credit card payment facility available at this site you will be asked to provide your credit card details, your name, a shipping address and your email address. These details are required so that we can ship your order and a tax invoice.

We protect the security of your credit card information in every online transaction by using the latest online security methods. All prices quoted are in Australian dollars and are inclusive of GST. All prices are subject to change and all prices displayed on this Website are only valid online at the time shown.

Terms and Conditions:

The website is operated by Windsor and Lux. Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out. It is important you understand these terms and conditions and thoroughly read them. Your use of the website constitutes your agreement to the Terms and Conditions.

Windsor and Lux reserves the right to amend the Terms and Conditions at any time and without notice. Your continued use of the website after any amendment becomes effective, constitutes an agreement by you to abide and be bound by the most current Terms and Conditions. Any information collected on this site will be kept strictly confidential and will not be disclosed directly or indirectly to any other third party, other than those who are directly related to the delivery of the product purchased by you.